Gaming on scatterlink should always be a source of entertainment, not stress. This page covers the tools and guidance available to help you stay in control of your play — whether you're in Manila, Cebu, or anywhere else in the Philippines.
At scatterlink, we believe that online gaming — whether you're spinning slots, joining a live casino table, betting on PBA or NBA games, or trying your hand at online poker — is at its best when it stays within your personal budget and time. The moment it starts feeling like pressure or obligation, that's the moment it stops being a game.
Responsible gaming is not just a policy statement for us. It's a practical commitment to giving every registered player on scatterlink access to tools that support healthy play habits. You set your own boundaries, and we provide the controls that help you stay within them.
This page explains what tools are available, how to use them, and where to get support if you feel that your gaming activity has become a concern. If you are in the Philippines and feel you need to talk to someone, reach out to our support team at [email protected] — responsible gaming requests are handled as a priority.
Remember: Online gaming always involves real money and real risk. No outcome is ever guaranteed. Never chase losses, and never gamble with money you cannot afford to lose — not your rent, your bills, or your family's budget.
scatterlink is open to players who are 21 years of age or older. This is a firm requirement, not a suggestion. Players who are under 21 are not permitted to register or play, and identity verification (KYC) is conducted before any withdrawal is processed to confirm that players meet this requirement.
If you are a parent or guardian in the Philippines and you are concerned that someone under 21 in your household may be accessing scatterlink or other online gaming platforms, we recommend using device-level parental controls and having an open conversation about responsible digital habits. If you believe a minor has registered on scatterlink, contact support immediately so we can investigate and close the account.
Healthy gaming habits are built on a few straightforward principles. Before you start any gaming session on scatterlink, it helps to think about:
If any of these signs feel familiar, it does not mean there is no way forward. Many players who recognise these patterns early are able to regain control with the right support. The self-exclusion and limit tools on scatterlink are available precisely for situations like this — and support is always there when you need a conversation.
Reminder
Gaming should never be seen as a way to earn income or solve financial problems. If you are facing financial difficulty, please seek help before playing. Support is available — you don't have to figure it out alone.
Contact Support
For responsible gaming requests, email us and include "Responsible Gaming" in your subject line.
These tools are built into your account and available at any time. You are always in control.
Set a daily, weekly, or monthly cap on how much ₱ PHP you can deposit into your scatterlink account. Once the limit is reached, no further deposits can be made until the period resets. Increases to your limit take effect after a cooling period; decreases apply immediately.
Set a maximum session duration for your gaming activity. When your session reaches the limit you have chosen, you will receive a notification and your session will end automatically. This is one of the most practical tools for keeping your gaming time in check.
If you want to take a short break from gaming — anywhere from a few days to several weeks — a cooling-off period lets you pause your account without permanently closing it. During this time, you will not be able to log in or place bets. Promotional communications are also paused.
Self-exclusion closes your account for a defined period or permanently. During self-exclusion, your account cannot be accessed, reactivated, or used for any transactions. All marketing communications will be stopped. This is the strongest tool available and is recommended for players who feel they need a firm boundary.
How to activate these tools: Log in to your scatterlink account and visit the account settings section to manage your limits and restrictions. Alternatively, contact our support team at [email protected] with the subject line "Responsible Gaming" and specify which tool you want to activate. Support is available 24 hours a day.
Responsible gaming requests are always handled as a priority. If you request self-exclusion, we will process it promptly and confirm once your account has been restricted.
Beyond individual tools, here's how our platform is designed with your wellbeing in mind.
Every player who registers on scatterlink goes through identity verification before their first withdrawal is processed. Age is confirmed as part of this process, and accounts found to belong to players under 21 are closed immediately with no exceptions.
During extended gaming sessions, scatterlink can send you a reality check notification showing how long you have been playing and a summary of your session activity. These nudges are a simple but effective way to stay aware of your engagement without interrupting your experience unnecessarily.
In addition to deposit limits, scatterlink supports loss limits that cap how much you can lose within a set period. When your loss threshold is reached, further gameplay is paused until the period resets. This directly addresses the risk of chasing losses during a rough session.
Players who are using cooling-off or self-exclusion automatically stop receiving promotional communications from scatterlink. Outside of those tools, you can also opt out of bonus offers and marketing emails at any time through your account settings or by contacting support.
scatterlink monitors account activity for patterns that may indicate problem gaming behaviour — such as sharp increases in deposit frequency or unusual session lengths. When such patterns are identified, our team may proactively reach out to the player to offer support and information about available tools.
Our support team is trained to handle responsible gaming conversations with care and without judgement. Whether you want to set a limit, take a break, or just talk through a concern, you can reach us at [email protected] at any time — no wait for office hours, no automated responses for these requests.
Honest self-reflection is the first step. Consider these questions about your recent gaming activity.
Have you spent more on gaming this month than you originally planned or budgeted for?
Have you ever continued playing after deciding to stop, especially after a loss?
Have you borrowed money, skipped bills, or cut other expenses to fund gaming activity?
Has gaming caused tension or conflict with family members, friends, or colleagues?
Do you find yourself thinking about gaming frequently, even when you are at work or with family?
Have you tried to cut back on your gaming activity but found it difficult to follow through?
If you answered yes to one or two of these questions, it may be worth setting deposit or session limits as a precaution to keep your gaming activity within comfortable boundaries.
If you answered yes to three or more, it's a strong signal that your gaming habits may be having a meaningful impact on your finances, relationships, or wellbeing. Consider activating a cooling-off period or self-exclusion, and reach out to our support team — no judgement, just practical help.
Recognising that there may be a problem and deciding to do something about it is already a significant step. You don't have to wait until things are serious before reaching out. Our team is available whenever you are ready.
Answers to what players most often ask about staying in control on scatterlink.
Join a platform that puts player wellbeing first. Set your limits before you start, use the tools available, and reach out any time you need support. When gaming is balanced, it's genuinely more fun.
21+ only. Gaming involves real risk. Never gamble more than you can afford to lose.